Privacy Policy

Commitment

At Abawat customer care solution, we put our top priority on protecting your personal information.

Fully acknowledging the fact that your personal information belongs to you, we do our best to securely store and carefully process the information you share with us.

We place our highest value on your trust. We hence collect a minimal amount of information only with your permission and use it solely for its intended purposes. We do not provide the information to third parties without your knowledge.

We at Abawat devote best efforts to ensure your data protection including technical data security and internal management procedures as well as physical data protection measures.

We strive to improve your lives by offering inspiring and fascinating digital experiences. In order to do so, your trust is paramount and thus, we will do our best to protect your personal information.

Thank you for your continued interest and support.

Customer Service Privacy Policy

Abawat customer care solution. (“Abawat”, “we”, “us”, “our”) are engaged in the business of providing web-based & mobile application solutions to facilitate connections between customers that seek specific services and service providers that offer these services. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you access, use, or otherwise interact with our website/Mobile application available at https://www.abawat.com or mobile application ‘Abawat’ (collectively, “Platform”) or avail products or services that we offer you on or through the Platform (collectively, the “Services”).

This Policy applies to individuals who access or use the Services or otherwise avail the Services. For the avoidance of doubt, references to “you” across this Policy are to an end user that uses the Platform.

We collect, uses, discloses, shares, stores and transfers your Personal Information in accordance with this Privacy Policy. By using the Services, you will be deemed to have unconditionally agreed to the terms of this Privacy Policy, and consented to the practices in respect of the collection, use, disclosure, transfer, sharing and storage of Personal Information described in this Privacy Policy. If you do not agree to this Privacy Policy, do not subscribe to Platform, use the Services or give us any of your information

In this Privacy Policy, we describe the types of information collected, how we collect your information, how we may use the information, how long we may keep the information, with whom we may share it and the choices available to you regarding our use of the information and exercising your rights across all of our Platform. We also describe the measures we take to safeguard the information and tell you how to contact us about our privacy practices.

The Platform may include links to third-party websites, plug-ins, services, and applications (“Third-Party Services”). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We neither control nor endorse these Third-Party Services and are not responsible for their privacy statements. When you leave the Platform or access third-party links through the Platform, we encourage you to read the privacy policy of such third-party service providers.

Our Privacy Policy is subject to change from time to time without notice. Although, we will make every effort to keep you informed of any changes to the Privacy Policy, you are advised to review the policy periodically. The updated version will be posted on the website https://www.abawat.com

Information We Obtain

Through the Services, we may obtain information about you in various ways. The types of personal information we obtain include but are not limited to:

1. Account Information. When you log in, we may collect information associated with your Account via:

• complete a user profile or registration forms (such as your name, contact information, location,
• and other identification information where needed);
• interact with our social media pages (such as your social media account ID, profile photo and any
• other publicly available data);
• verify your identity through various means (such as social media logins, submission of selfie
• images or independently verified payment card information)

2. Personal Identifiable Information. Information you directly provide like name, address, contact details, email address, product information when you initiate contact with Abawat customer service via:

• Platform and other service channels
• Interaction with the service center staff
• use our Services or carry out other activities in connection with the Services

3. Information provided by Dealers. When you approach a dealer for a request related to installation, demonstration or repair of our product, we may collect information associated with you as prescribed in foregoing account and personal identifiable information.
4. Personal information about you from your employers or service providers or from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you;
5. Information about the products and services you or your employer have bought or received and other information provided in connection with a transaction;
6. Marketing and Communications Data, such as offers, wants, feedback, comments, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with us through the Platform.
7. Technical Data, which includes your IP address, browser type, internet service providers, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.
8. Financial transactions Data, such as details of the Services you have availed, a limited portion of your credit or debit card details for tracking financial transactions that are provided to us by payment processors.
9. Usage Data, which includes information about how you use the Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile application, and page views.
10. We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

Sensitive Personal Data

Some of the Personal Data that we collect may be sensitive in nature. This may include Personal Data pertaining to your race, national ID information, religious beliefs, background information (including financial and criminal records, where legally permissible), health data, disability, marital status and biometric data, as applicable. We collect sensitive Personal Data only with your consent and/or in strict compliance with applicable laws. In the event that you are required to furnish any documentation or information to us for any Purpose which may contain such sensitive Personal Data (which is not required that Purpose), you agree to redact such sensitive Personal Data before providing such documentation or information to us.

What happens if I refuse to provide my personal data

Where we need to collect personal data by law, or under the terms of service, and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services.

How do We collect your information

We use different methods to collect personal data from and about you including through:

1. Direct Interactions. You provide us your personal data when you interact with us. This includes personal data you provide when you:

• create an account or profile with us;
• use our Services or carry out other activities in connection with the Services;
• enter a promotion, user poll, or online surveys;
• request marketing communications to be sent to you; or
• report a problem with the Platform and/or our Services, give us feedback or contact us.

2. Automated technologies or interactions. Each time you visit the Platform or use the Services, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites or apps that employ our cookies.
3. Third parties or publicly available sources. We will receive personal data about you from various third parties:

• Technical data from analytics providers such as Facebook and advertising networks;
• Identity and profile-related Data and Contact Data from service providers, publicly available sources;
• Personal data about you from our affiliate entities.

How We Use the Information We Obtain

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where we need to provide you with the Services, enable you to use the Services, or where we need to comply with a legal obligation. We use your personal data for the following purposes:

1. verify your identity to register you as a user, and create your user account with us on the Platform;
2. provide you with the Services, such as to respond to your requests, questions and instructions made through the Platform;
3. assist with the facilitation of the Services offered to you, including to send you information and updates about the Services you have availed;
4. administer and protect our business and the Services, including for troubleshooting, data analysis, system testing, and performing internal operations;
5. track transactions and process payments provided to us by payment processors;
6. improve and customize your experience with the Services, such as delivering content and responses tailored to our users and the manner in which they interact with the Service;
7. with your separate consent, communicate with you about our products and services, and provide you with notifications, content, alerts, offers, promotions, marketing information, communications and advertisements;
8. operate, evaluate and improve our business (including developing new products; enhancing and improving our products and the services; managing our communications; analyzing our products, customer base and the services; conducting market research; performing data analytics; and performing accounting, auditing and other internal functions);
9. allow you to interact with and use certain third-party apps and services;
10. protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
11. comply with and enforce applicable legal requirements, relevant industry standards and our policies, including this Privacy Policy.
12. perform our obligations that arise out of the arrangement we are about to enter or have entered with you.
13. enforce our Terms; and respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
14. otherwise with your consent or as described to at the time your information is collected.

Information Sharing

We do not disclose personal information about you through the Services to third parties for their own independent marketing or business purposes without your consent. But we may share your information with the following entities:

1. Abawat subsidiaries and affiliates and service providers;
2. third parties when necessary to provide you with requested products and services. For example, we may disclose your payment data to financial institutions as appropriate to process transactions that you have requested;
3. companies that provide services for or on behalf of us, such as companies that help us with the billing process;
4. with other third parties when you consent to or request such sharing.

We do not authorize our service providers to use or disclose the information except as necessary to perform the services on our behalf or to comply with legal requirements.

In such event we, our subsidiaries and affiliates, and our third-party service providers also may disclose information about you under following circumstances:

1. if we are required to do so by law or legal process (such as a court order or subpoena);
2. in response to requests by government agencies, such as law enforcement authorities;
3. to establish, exercise or defend our legal rights;
4. when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss;
5. in connection with an investigation of suspected or actual illegal activity;
6. in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, reorganization, dissolution or liquidation); or
7. otherwise with your consent.

You agree and acknowledge that by using our Services and creating an account with us on the Platform, you authorize us, our service provider, and affiliates to contact you via email, phone, or otherwise. This is to provide the Services to you and ensure that you are aware of all the features of the Services and for related purposes.

When you use the Services to access or interact with third-party apps and services, we may send certain personal information to the providers of such third-party apps and services to provide you with the services you request. These third parties also may collect certain personal information directly from your devices through the Service. We are not responsible for these third-party providers’ privacy or security practices. The privacy and security practices of the relevant providers, including details on the information they receive from us or collect about you, are subject to the privacy statements of these parties, which we strongly suggest you to review.

Your rights in relation to your personal data

Access and Updating your Personal Data: You hereby warrant that all personal data that you provide us with is accurate, up-to-date, and true. When you use our Services, we make best efforts to provide you with the ability to access and correct inaccurate or deficient data, subject to any legal requirements. You can request us for a copy of your personal data by sending an email to support@abawat.com. We may take up to 7 (seven) working days respond to such request.

Opting-out of Marketing and Promotional Communications: When we send you marketing and promotional content through email, we make best efforts to provide you with the ability to opt-out of such communications by using the opt-out instructions provided in such emails. You understand and acknowledge that it may take us up to 10 (Ten) business days to give effect to your opt-out request. Please note that we may still send you emails about your user account or any Services you have requested or received from us.

Deletion of account and personal data

Notwithstanding anything contained in the Terms, you may delete your account as well as your personal data stored with Abawat by sending an email to support@abawat.com. We may take up to 7 (seven) working days to process your request. Once your account is deleted, you will lose access to all Services. For avoidance of doubt, it is hereby clarified that all data with respect to transactions performed by you on the Platform will be retained in accordance with applicable law.

Transfers of your personal data

We comply with applicable laws in respect of storage and transfers of personal data. As a part of your use of the Services, the information and personal data you provide to us may be transferred to and stored in countries other than the country you are based in. This may happen if any of our servers are from time to time located in a country other than the one you are based, or one of our vendors, partners, or service providers is located in a country other than one you are based in.

By submitting your information and personal data to us, you agree to the transfer, storage, and processing of such information and personal data in the manner described above.

Data security

We have put in place reasonable physical and technical security measures to protect your personal data, collected in connection with Platform and Services, from unauthorized access and disclosure, and follow standards prescribed by applicable law. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system or wireless connection is completely secure.

Where you have chosen a password that enables you to access certain parts of the Services, you are responsible for keeping this password secret and confidential. We will not be responsible for any unauthorized use of your information, or for any lost, stolen, or compromised passwords, or for any activity on your user account due to such unauthorized disclosure of your password. In the event your password has been compromised in any manner whatsoever, you should promptly notify us to enable us to initiate a change of password.

Retention of Personal Data

You agree and acknowledge that your personal data will be stored and retained by us for as long as necessary to fulfil our stated purpose(s) and for a reasonable period after the termination of your account on the Platform or access to the Services to comply with our legal rights and obligations.

In some circumstances, we may aggregate your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Business transitions

You are aware that in the event we go through a business transition, such as a merger, acquisition by another organization, or sale of all or a portion of our assets, your personal data might be among the assets transferred.

User generated content

We invite you to post content on our Platform, including your comments, feedback, pictures, or any other information that you would like to be made available on our Platform. Please note that such content will be available to all visitors to our Platform and may become public. We cannot prevent such information from being used in a manner that is contrary to this Policy, applicable laws, or your personal privacy, and we disclaim all liability (express or implied) in this regard. Further, you agree to comply with all applicable laws in relation to the content uploaded or otherwise shared by you on our Platform. You understand and acknowledge that you will be solely responsible for any information published by you on our Platform that violates applicable laws.

Updates to Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our personal information practices with respect to the Services, or changes in the applicable law. We will post a notice on our website and/or your device to notify you of significant changes to our Privacy Policy and indicate at the top of the notice when it was most recently updated.

Grievance Redressal

If you have any questions about this Policy, how we process or handle your personal data, or otherwise, you may reach out to us, with your queries, grievances, feedback, and comments at support@abawat.com.