Abawat Enterprise (English)

System Solution for Your Business

“We are the Premier Real-time Platform solution for Customer Service Operations Specially designed for SMEs“

The Smart System Built for Growing SMEs

Abawat Enterprise helps service businesses eliminate chaos — manage customer requests, field teams, and operations from a single, always-on platform.

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How Abawat Enterprise Makes You Win

"Built on 38 years of industry expertise, Abawat bridges decades of frontline service expertise with a scalable
“next-generation SaaS ecosystem” - delivering a sophisticated after-sales solution designed for the modern SME."
Operational Mastery

1.) 38 years
Operational Mastery

We have 38 years of expertise in Customer Service Intelligence at “Global Standard Benchmarking”

Scalable SaaS Ecosystem

2.) Scalable “Next-Generation Customer Service Ecosystem”

We provide “Best Practices” into a configurable solution system to fit your business sizes.

3.) Global Standard Local Expertise

We deliver a sophisticated “After-sales Service Solution” that is specially designed for the modern SMEs

Sustainability Growth Engine

4.) Sustainable Growth Engine

We offer engineered long-term equity. Turning your business into “Service Excellence” and “Revenue Growth” engine

About Abawat

WHAT we do

Abawat relentlessly explores and benchmarks industry standards to redefine excellence in customer service. We deliver convenient, value-driven solutions designed to elevate industry benchmarks and maximize both operational efficiency and customer experience.

WHO we are

We are a platform-based customer service solution provider, having its own platform system and ready to support many small & medium enterprise (SMEs) customer service operation.


WHY we needed

Abawat platform system, together with customer service consultation, offers SMEs business transformation for the best quality of customer service operation, Cost saving, Improvement of CSAT, Enhancement of efficiencies through process automation, etc.

Business Challenges

Complexity in field service operation

leads to failed repairs, wasted parts, and lost revenue.

Launch First, Fix Later

after-sales service readiness is lagging — leaving customers unsupported from day one.

Underskilled frontline technicians

for operational competency across the service network.

Changes in customer lifestyle

personalization & preference under digital-based connections

High adoption cost

and security on enterprise solutions software

Manual Deadlocks

Outdated workflows are the bottleneck of growth that ignores your customers rather than supporting them

abawat Enterprise ecosystem

Contact center & VOC Office

In-house or 3rd party, contact center operation

Store & Sales Operation

Marketplace store, Purchasing / Sales Inventory

Academy & Tech Support

Service manual, Technical tips, Tech Support

Service Coverage Management

Service availabilities by postal code, city, provinces

Warehouse & Purchasing

Spare parts forecasting, Inventory management

Service Network Management

Walk-in, Pick-up, On-site Service, Tracking, Spare Parts Store, Sales

Approval System

Company document library, Report & Dashboard

API Interface

Accounting Logistics system, External systems friendly

OUR Solution

Abawat Enterprise Package

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Trusted By

imax powertool co. ltd


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Contact center & VOC Office

In-house or 3rd party, contact center operation

Store & Sales Operation

Marketplace store, Purchasing / Sales Inventory

Academy & Tech Support

Service manual, Technical tips, Tech Support

Service Coverage Management

Service availabilities by postal code, city, provinces

Warehouse & Purchasing

Spare parts forecasting, Inventory management

Service Network Management

Walk-in, Pick-up, On-site Service, Tracking, Spare Parts Store, Sales

Approval System

Company document library, Report & Dashboard

API Interface

Accounting Logistics system, External systems friendly